As Apkudo’s Director of Customer Experience, for Enterprise Takeback, Tim Esteb leads a team dedicated to translating customer business needs into successful results. He draws upon his extensive background in the SaaS and device recovery industries to manage seamless integrations and ensure the customer voice directly informs product innovation.
Tim leads the Customer Success team, the primary bridge between customer business needs and Apkudo’s device recovery solutions. His leadership is crucial for managing seamless software integrations, driving process automation, and ensuring the customer voice directly informs product enhancements to foster long-term partnerships and client satisfaction.
Tim has extensive experience in customer-facing roles within the tech and SaaS industries. He honed his expertise in device lifecycle and recovery at Mobile reCell, advancing through key customer success roles. Previously, he was a Service Delivery Manager for over five years at scaleup SaaS companies, where he managed complex client relationships and technical service delivery.
Tim’s approach to customer success is proactive and analytical, beginning with a deep understanding of each client’s strategic goals. He uses thorough research to identify the root cause of any challenge and implement durable solutions. This detail-oriented mindset ensures his team not only solves current problems but also anticipates future needs, making Apkudo an indispensable partner.
