Join Apkudo’s Allyson Mitchell (VP of Sustainability) as she welcomes John Hebert, Executive Vice President for Technical Program Management, and Stephen Mattson, Director of Support and Training at Apkudo. The team reveals the complex world of device repair vendor management. With over 20 years in telecommunications and 18 years in mobile devices respectively, they explain how carriers manage the intricate network of OEMs, repair centers, and return facilities. "We were managing significant inventory levels through spreadsheets by email," Hebert explains, highlighting the manual chaos that once dominated the industry. Their discussion covers how real-time automation has transformed vendor relationships, reduced repair turnaround times, and improved device circularity. How does better data visibility change everything from customer satisfaction to environmental impact?